Question 1

Who is TripNov built for?

Accepted Answer

TripNov is designed for independent travel consultants and small travel agencies with 2–10 agents.

Question 2

How does the 14-day free trial work?

Accepted Answer

You get full access to all Pro features for 14 days — no credit card required. You can downgrade or cancel at any time.

Question 3

Can I import my existing clients?

Accepted Answer

Yes. TripNov supports CSV import. An API for programmatic imports is coming soon.

Question 4

Which messaging channels do you support?

Accepted Answer

TripNov currently supports WhatsApp, Telegram, and email. SMS support is planned for Q2 2026.

Question 5

Is my client data secure?

Accepted Answer

All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We offer EU and US data residency options.

Question 6

Can clients use their own domain for portals?

Accepted Answer

Yes — custom domains are supported on Pro and Enterprise plans.

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